Shipping policy

Last updated: October 23, 2026.

United States delivery

We offer free standard shipping to addresses within the United States. Review the delivery address and the final order details at checkout. If a particular address cannot be served, we will explain this before fulfillment and arrange an appropriate cancellation or refund rather than charge an undisclosed delivery fee.

Processing and transit are separate

Order processing normally takes 1–2 business days. After dispatch, standard transportation normally takes 3–6 business days. The usual combined estimate is 4–8 business days from order placement through delivery. Business days exclude weekends and applicable holidays. These are estimates, not a guaranteed arrival date; checkout or a specific order update may provide additional relevant information.

Preparing storage products for dispatch

We prepare the bathroom trays, cabinet organizers, shelves, and towel hooks listed in your order for shipment. Product pages identify the item and the stated package contents; photographs showing a furnished bathroom do not mean surrounding accessories are included. Some orders may travel in separate parcels, in which case any available tracking information will identify the shipments.

Tracking your shipment

When tracking is available, we send dispatch information using the contact details supplied with the order. Tracking can take time to show the carrier’s first scan. Check the email address supplied at checkout and your spam folder. Contact us with your order number if you cannot locate the notification or if tracking has not progressed as expected.

Address changes and cancellation

Review your unit number, street, city, state, and ZIP code before paying. Contact us promptly if a correction or cancellation is needed. We will check the processing status and explain what is possible. An already dispatched parcel may not be reroutable; we will help with the appropriate next steps and will not promise a change before confirming it.

Delays, missing parcels, and damage

Weather, carrier disruption, holidays, or an address problem can affect an estimate. If a parcel is delayed, marked delivered but missing, or arrives damaged, contact us so we can review the tracking and work with the carrier where appropriate. Do not place yourself at risk searching for a parcel. A tracking status alone does not remove any rights to a remedy for a failed delivery. Keep damaged packaging if it is safe to do so, as it may help a claim. If we cannot dispatch within the time promised, we will notify you, explain the revised dispatch date, and offer the choice to accept the delay or cancel for a prompt refund. We will obtain any consent to delay required by applicable law rather than leave an unshipped order open indefinitely.

Returns after delivery

You can request a return or exchange within 30 calendar days after delivery. Approved returns are free using a prepaid label or equivalent free method, with no restocking fee. See the Refund policy for the process, original-method refunds, and applicable timing. Shipping questions can be sent through Contact Us.

Email: support@freediff.com
Phone: +1 (972) 346-7543
Mailing address: 343 Peachtree Ln, Princeton, TX 75407, United States.

Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (store local time). The mailing address is for correspondence, not a storefront, pickup point, or return facility. Contact us for approved return instructions before sending anything.