Contact Us
Last updated: October 23, 2026.
Help with bathroom storage and orders
Contact us about trays, cabinet organizers, shelves, towel hooks, order tracking, returns, refunds, or privacy. Before ordering, tell us the product name and the specific dimension, included component, or mounting detail you need clarified. We can review the listing with you without assuming that a product will fit every cabinet or surface.
What to include
For an existing order, include your order number and the email used at checkout. For damage, missing parts, or an incorrect item, describe the issue and include helpful photographs if convenient and safe. Do not email passwords, full card numbers, or security codes. If you cannot supply a photograph, explain the problem so we can discuss another way to review it.
Returns and correspondence
Request a return or exchange within 30 calendar days after delivery. Approved returns use a prepaid label or equivalent free method; do not send an item to the correspondence address without our instructions. Read the Refund policy for the full process, or the Shipping policy for delivery estimates. Our FAQ covers common shopping questions.
Email: support@freediff.com
Phone: +1 (972) 346-7543
Mailing address: 343 Peachtree Ln, Princeton, TX 75407, United States.
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (store local time). The mailing address is for correspondence, not a storefront, pickup point, or return facility. Contact us for approved return instructions before sending anything.
Mailing address map
This map shows the correspondence address. It is not a storefront, pickup location, or return facility. The map loads from Google and may share browser and technical information when loaded; see our Privacy policy.