Refund
Last updated: October 23, 2026.
30-day returns and exchanges
You may request a return or exchange for any reason within 30 calendar days after your bathroom storage item is delivered. Contact us within that period with your order number, the item concerned, and whether you prefer a refund or exchange. You do not need to provide a reason for a change-of-mind request. We will explain the return steps and the appropriate return destination.
Preparing bathroom accessories for return
Keep the tray, shelf, hook, or cabinet organizer together with its supplied components where possible. Please protect surfaces and loose mounting pieces during packing, and clean and dry any item that has been evaluated in a bathroom. Retain packaging if available; contact us if it is missing so we can discuss safe packing. Reasonable inspection to check size and suitability does not automatically remove your return rights. Do not dismantle fixed plumbing or take an unsafe installation step merely to prepare a return.
Free approved return delivery
Our store pays the return shipping cost for approved returns and exchanges. We provide a prepaid return label or an equivalent free return method and tell you how to use it. We do not charge a restocking fee. Contact us before purchasing postage so that we can arrange the free method; if postage has already been paid, send the details for review. Use the destination in the approval instructions rather than the correspondence address.
Exchanges and availability
Tell us which item you would like instead. We will confirm the replacement availability, any genuine price difference, and the next steps before proceeding. If a suitable replacement is unavailable, an approved return can be refunded. No substitution will be made without your agreement.
Damage, defects, missing components, or the wrong item
If a shipment is damaged, defective, incorrect, missing parts, or materially different from its description, contact us with the order information and a description. Photographs of the item, components, or packaging can help but contact us if providing them is difficult. We will offer a refund, replacement, exchange, missing-component resolution, or another appropriate remedy. Do not continue using an accessory if the reported issue could make its mounting or use unsafe.
Review and refund timing
We will confirm the outcome after reviewing your request and, when a return is required, the returned item. Approved refunds go back to the original payment method within 10 business days of approval. Your bank or card issuer usually needs a further 5–10 business days to display the credit. If that period has passed, contact us with the order number so we can check the refund record. We do not require acceptance of store credit instead of an approved original-method refund.
Exceptions and your rights
No category-wide hygiene exclusion is automatically applied to ordinary trays, organizers, shelves, or hooks. Please contact us about an item that has been damaged through use after delivery so we can review the circumstances. This does not affect remedies for a defect, incorrect description, or a problem that existed when the item was delivered. Nothing in this policy limits consumer rights or remedies provided by law. Read our Shipping policy for delivery estimates and Contact Us for assistance.
Email: support@freediff.com
Phone: +1 (972) 346-7543
Mailing address: 343 Peachtree Ln, Princeton, TX 75407, United States.
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (store local time). The mailing address is for correspondence, not a storefront, pickup point, or return facility. Contact us for approved return instructions before sending anything.