FAQ
Last updated: October 23, 2026.
What kinds of products are available?
The current range includes bathroom trays, cabinet organizers, a bathroom shelf, and towel hooks. Browse Countertop & Vanity, Cabinet & Drawer, or Shower & Wall to find relevant items. We are an independent online store and do not claim manufacturer or official-agent status.
How do I check fit and package contents?
Compare the specific listing with your measured available space. For cabinet items, check interior width, depth, height, and door clearance. For wall accessories, review the stated mounting method and surface requirements. Do not assume installation hardware, decorative props, or extra items shown in a scene are included unless listed. Ask us if a measurement or component is unclear.
Where do you deliver and what does shipping cost?
Standard delivery is free within the United States. Review the address and final order total at checkout. Contact us if you need to confirm whether a particular address can be served. See Shipping for the full details.
How long do processing and transit take?
Processing normally takes 1–2 business days. Transit after dispatch normally takes 3–6 business days, making the usual total estimate 4–8 business days. Weekends and applicable holidays are excluded. Carrier disruption or address issues can affect estimates.
How do I track a parcel or report a delay?
Use the tracking information in your dispatch notification when provided. Allow time for the carrier’s first scan and check your spam folder if the email is missing. If progress stops or a parcel marked delivered cannot be found, contact us with the order number so we can investigate.
Can I cancel or change an order?
Contact us as soon as possible with your order number and the change requested. We will check its actual processing status. An order already dispatched may not be changeable, and we will explain the available next steps rather than promise an unconfirmed cancellation.
Can I return or exchange an item?
Yes. Request a return or exchange for any reason within 30 calendar days after delivery. Keep supplied components together and pack the item safely. Contact us for approval and the correct return destination; the correspondence address is not automatically a return address.
Who pays return postage, and is there a restocking fee?
Our store pays for approved returns and exchanges through a prepaid return label or an equivalent free method. We charge no restocking fee. Arrange the free method with us before buying postage. See the Refund policy for the procedure.
What if a product is damaged, defective, incorrect, or incomplete?
Tell us the order number and describe the problem. Helpful pictures can speed review, but tell us if they are difficult to provide. We will arrange an appropriate refund, exchange, replacement, component resolution, or other remedy. Stop using an insecure or damaged mounted accessory while the issue is reviewed.
How long does a refund take?
We process an approved refund to the original payment method within 10 business days of approval. Your bank or card issuer usually takes a further 5–10 business days to display the credit. Contact us if that period has passed and the refund is still missing.
Which currency and payment methods can I use?
Prices are in USD. Actual payment choices appear at checkout for your transaction. Read Payment and never email full card credentials.
How do I care for or install my purchase?
Follow the instructions and product-specific information supplied for the item. Do not assume every finish tolerates the same cleaner or that every wall supports the same mounting method. Contact us if an instruction is unclear; seek appropriate help for work beyond your experience.
How are cookies and advertising handled?
Necessary cookies support shopping functions. Optional analytics or advertising tools, including Google Ads if enabled, are explained in the Privacy policy. Use available privacy choices and browser controls. Recognized GPC signals are handled as applicable opt-out requests.
How do I make a privacy request or contact support?
Email or call using the details below, explain your request, and provide only the information needed to identify the relevant order or interaction. Privacy requests are verified proportionately and handled within applicable legal deadlines. Visit Contact Us for additional guidance. Our policies preserve your statutory consumer rights.
Email: support@freediff.com
Phone: +1 (972) 346-7543
Mailing address: 343 Peachtree Ln, Princeton, TX 75407, United States.
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (store local time). The mailing address is for correspondence, not a storefront, pickup point, or return facility. Contact us for approved return instructions before sending anything.